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Complaints

How to lodge a complaint with us:

Clarification of any matter connected to your attendance at a course may be obtained over the telephone, however if you wish to make a formal complaint our Complaints Handling Procedure requires the complaint to be lodged to us in writing.

We can accept a written complaint in a letter or email. We will acknowledge receipt of your complaint by return email or letter within 48 hours of it being received by us.

You can send your complaint to us either by:

To assist us to resolve your complaint please include with your letter or email:

We will ensure the investigation of any complaint received by us remains confidential as far as any process of investigation of the complaint permits.

Complaints will be managed by us in accordance with our Complaints Handling Procedure, a copy of which is available from us upon receipt of your written request.

Your Course Trainer will explain our Complaints Handling Procedure to all course participants prior to the commencement of session 1 of your course.

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Testimonials

What People Say

Health and Safety Courses

The delivery of information was flexible and fluent, Brian has great knowledge I have learnt a lot.

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Kaitlyn

Health and Safety Courses

It was great, when I get back to work I’ll put into practice what I’ve learnt about safety in general, especially the safety of powered machines.

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Paul

Coaching

Brian helped me to expand my thinking and to look at my life as a whole.

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Jane

Health and Safety Courses

I learnt a lot about duty holders and the powers of health and safety reps, it was great fun.

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Michelle

Health and Safety Courses

Our trainer made the topic enjoyable, engaging and relaxing. I liked learning about the ACE model of communication.

Brian has excellent knowledge and worked to identify participants personalities and strengths.

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Julie

Health and Safety Courses

I enjoyed the discussion about risk, hazard identification and consultation.

My learning was motivated by the way Brian guided us through learner questions and how we applied these to scenarios to our workplaces.

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Amy