How to lodge a complaint with us:

Clarification of any matter connected to your attendance at a course may be obtained over the telephone, however if you wish to make a formal complaint our Complaints Handling Procedure requires the complaint to be lodged to us in writing.

We can accept a written complaint in a letter or email. We will acknowledge receipt of your complaint by return email or letter within 48 hours of it being received by us.

You can send your complaint to us either by:

• Email to admin@bigbsolutions.com.au
• Mail to OHS Training Administrator, PO Box 318, Wendouree, Victoria 3355

To assist us to resolve your complaint please include with your letter or email:

• Your name and contact details.
• Your course details and name of your trainer
• A brief outline of your complaint
• A brief outline of any outcome or action you would like us to consider.

We will ensure the investigation of any complaint received by us remains confidential as far as any process of investigation of the complaint permits.

Complaints will be managed by us in accordance with our Complaints Handling Procedure, a copy of which is available from us upon receipt of your written request.

Your Course Trainer will explain our Complaints Handling Procedure to all course participants prior to the commencement of session 1 of your course.